A dispute is automatically logged once an order is rejected, you can also send an email to support@paydoor.co containing your complaints and evidences to raise a dispute
Send an email to support@paydoor.co with proof of payment and details of your order
Visit your dashboard, click on the dispute tab to see all raised disputes
There are three ways to resolve disputes currently
1. Merchants can resolve dispute with the customer outside the paydoor platform and then close the dispute
on the paydoor platform by clicking the “resolve” button in the dispute page of the paydoor dashboard
(i.e The system sends out a resolution code to the customer, the merchant needs to communicate with
the customer to get the code and then use code to resolve the dispute)
2. The merchant can refund the customer using the “refund” button provided in the app, this will attract a fee in accordance with the Paydoor terms for merchants section above.
3. The merchant can also escalate disputes to paydoor in cases where disputes cannot be resolved between the merchant and the customer. Paydoor will validate all proof provided by both parties and take necessary actions based on proof provided.
Refer to item 2 in "How to resolve a dispute" above
Refer to item 3 in "How to resolve a dispute" above
We are a payment transaction and escrow platform that make it possible for sellers to receive payments securely and for customers to pay safely
No. We are only web based.
Proceed to your dashboard page and click on product links. Click generate product link and fill in your product details before submitting the page
No. Customers do not need to register or sign up to pay with paydoor
Upon signing up, an activation email containing a confirmation/activation link will be sent to your inbox. Please check your spam folder if not found.
No. The platform it complete fee for customers
2% per transaction capped at N2,500 per transaction
20% penalty fee capped at N10,000
Processing fee is N100 per transaction
Your money is sent to your wallet within 24 hours after order confirmation. For an order to be confirmed, the confirmation code must be provided by the customer and approved by Paydoor.
It is 100% free to sign up for an account on Paydoor.
There are no other charges aside from the transaction fee. We do not charge a monthly or maintenance fee.
Orders can be tracked on https://app.paydoor.co/order-tracker using the order reference, Also notifications are always sent out once an order status is updated.
You can reject an order on https://app.paydoor.co/order-tracker once order is delivered, A rejection reason must be provided in other to reject an order.
Visit your dashboard, click on the orders view, then click the “delivery status” to move the status of your order.
Merchants are responsible for delivering all orders to customers
Visit your dashboard, navigate to the wallet view and click the create wallet button
Visit your dashboard, click on wallet and select withdrawal. Input the amount you want to withdraw, provide your password and click the withdraw to bank account button. Finally authorize the process with an OTP
No, your wallet cannot be manually funded
Merchants can only withdraw to the bank account that was provided during registration to the platform
A transaction is only completed once an order is confirmed by a customer using an authorization code or rejected with a rejection reason (A dispute is automatically created). Once an order is confirmed, funds will be credited to the merchant's wallet.
All disputes will be resolved via a 3-way communication involving Pyadoor, the merchants and the customers. Paydoor will remain neutral while the merchant and customers try to resolve their dispute. In an event where both parties are unable to resolve the dispute within the stipulated time, Paydoor would step in to resolve the dispute after a detailed investigation must have taken place.